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TERMS & CONDITIONS

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Welcome to Sunrise Moving and Packing, a moving company that offers a range of services including truck rental, storage, packing, unpacking, supplies, and moving labor. By using our services, you agree to comply with the following Terms and Conditions. Please read them carefully.

Service Agreement

1.1 By booking any of our services, you acknowledge and accept these Terms and Conditions as a binding agreement between you (the customer) and Sunrise Moving and Packing.

1.2 These Terms and Conditions apply to all services provided by Sunrise Moving and Packing unless explicitly stated otherwise in a separate agreement.

Service Provision

2.1 Sunrise Moving and Packing will make reasonable efforts to provide services in a professional and timely manner, according to the terms agreed upon during the booking process.

2.2 Services such as truck rental, storage, packing, unpacking, supplies, and moving labor will be provided as specified in the booking confirmation.

2.3 Sunrise Moving and Packing reserves the right to subcontract or assign the provision of services to a third party, if deemed necessary.

Customer Responsibilities

3.1 It is the customer’s responsibility to provide accurate information during the booking process, including but not limited to contact details, addresses, and the nature of the requested services.

3.2 The customer must ensure that they or their representative are present at the designated location at the agreed-upon time for the provision of services.

3.3 The customer must ensure that the location is accessible and ready for the services to be performed, including clearing pathways, securing necessary permits, and ensuring the availability of parking spaces.

Rates, Payments, and Cancellation

4.1 Rates for our services will be provided upon inquiry and are subject to change without prior notice. All rates are exclusive of applicable taxes and fees.

4.2 Payment terms and methods will be specified in the booking confirmation. Unless otherwise agreed upon, full payment is due prior to the provision of services.

4.3 If the customer cancels or reschedules a booked service, Sunrise Moving and Packing reserves the right to apply cancellation or rescheduling fees. The specific fees and conditions will be communicated during the booking process.

Liability and Insurance

5.1 While Sunrise Moving and Packing will exercise reasonable care in the provision of services, we do not assume liability for any damages, losses, or injuries that occur during the provision of services, except in cases of gross negligence or willful misconduct.

5.2 The customer is responsible for ensuring that their personal belongings, including fragile and valuable items, are properly packed, labeled, and secured before transportation or storage. Sunrise Moving and Packing shall not be liable for any damage or loss of such items unless caused by our gross negligence or willful misconduct.

5.3 Sunrise Moving and Packing recommends that customers obtain appropriate insurance coverage for their belongings during transportation or storage. We do not provide insurance coverage for customer belongings unless explicitly stated in a separate agreement.

Force Majeure

6.1 Sunrise Moving and Packing shall not be held liable for any delay, failure, or interruption of services resulting from circumstances beyond our reasonable control, including but not limited to acts of nature, acts of government, labor disputes, or equipment malfunctions.

Confidentiality and Privacy

7.1 Sunrise Moving and Packing will handle customer information in accordance with applicable privacy laws and our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

Governing Law and Jurisdiction

8.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in [Jurisdiction].

Amendments and Termination

9.1 Sunrise Moving and Packing reserves the right to amend these Terms and Conditions at any time. The updated version will be effective upon posting on our website or otherwise notifying customers.

9.2 Sunrise Moving and Packing may terminate the provision of services or these Terms and Conditions at any time, with or without cause.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us for clarification before proceeding.

Terms and Conditions for Intrastate Residential Moving in Illinois

Welcome to Sunrise Moving and Packing, a moving company providing packing, moving, and unpacking services for intrastate residential moves within the state of Illinois. By using our services, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. Service Agreement

1.1 By booking our packing, moving, and unpacking services for intrastate residential moves, you acknowledge and accept these Terms and Conditions as a binding agreement between you (the customer) and Sunrise Moving and Packing.

1.2 These Terms and Conditions apply to all services provided by Sunrise Moving and Packing unless explicitly stated otherwise in a separate agreement.

2. Service Provision

2.1 Sunrise Moving and Packing will provide professional packing, moving, and unpacking services for your intrastate residential move within Illinois as specified in the booking confirmation.

2.2 Sunrise Moving and Packing will not provide transportation services or drive the moving vehicle. The customer is responsible for driving the moving vehicle or arranging transportation separately.

2.3 Our movers will assist in loading and unloading the moving vehicle, as well as packing and unpacking your belongings in a professional and efficient manner.

3. Customer Responsibilities

3.1 It is the customer’s responsibility to arrange for the rental or use of a suitable moving vehicle, including obtaining the necessary permits and adhering to applicable laws and regulations.

3.2 The customer must ensure that the moving vehicle is safe, properly insured, and suitable for the transportation of their belongings.

3.3 The customer must provide accurate information during the booking process, including but not limited to contact details, addresses, and any specific requirements for the packing, moving, and unpacking services.

4. Rates, Payments, and Cancellation

4.1 Rates for our packing, moving, and unpacking services will be provided upon inquiry and are subject to change without prior notice. All rates are exclusive of applicable taxes and fees.

4.2 Payment terms and methods will be specified in the booking confirmation. Unless otherwise agreed upon, full payment is due prior to the provision of services.

4.3 If the customer cancels or reschedules a booked service, Sunrise Moving and Packing reserves the right to apply cancellation or rescheduling fees. The specific fees and conditions will be communicated during the booking process.

5. Liability and Insurance

5.1 While Sunrise Moving and Packing will exercise reasonable care in the provision of packing, moving, and unpacking services, we do not assume liability for any damages, losses, or injuries that occur during the customer’s use of the moving vehicle or transportation services.

5.2 The customer is responsible for ensuring the proper handling, loading, and securing of their belongings in the moving vehicle to prevent damage during transportation.

5.3 Sunrise Moving and Packing recommends that customers obtain appropriate insurance coverage for their belongings during transportation. We do not provide insurance coverage for customer belongings unless explicitly stated in a separate agreement.

6. Force Majeure

6.1 Sunrise Moving and Packing shall not be held liable for any delay, failure, or interruption of services resulting from circumstances beyond our reasonable control, including but not limited to acts of nature, acts of government, labor disputes, or equipment malfunctions.

7. Confidentiality and Privacy

7.1 Sunrise Moving and Packing will handle customer information in accordance with applicable privacy laws and our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

8. Governing Law and Jurisdiction

8.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Illinois. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in [Jurisdiction].

9.Amendments and Termination

9.1 Sunrise Moving and Packing reserves the right to amend these Terms and Conditions at any time. The updated version will be effective upon posting on our website or otherwise notifying customers.

9.2 Sunrise Moving and Packing may terminate the provision of services or these Terms and Conditions at any time, with or without cause.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us for clarification before proceeding.

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4.9
Read our 6,173 Reviews
4.9
Based on 6,173 Reviews
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Grayson Wilson
August 14, 2026

Fantastic moving crew. Efficient and quick, would use them for the next move . Friendly crew.

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Stick with Vee
August 14, 2026

Jared and his crew with Sunrise were amazing! They were extremely professional, kind, and handled my late father’s items with such care.

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Lauren Pilmore
August 14, 2026

We scheduled a last minute emergency move with Sunrise and I am so grateful they had availability to fit us on their schedule. Joel and his crew did an amazing job packing out our house and moving us to our new place. They were professional, personable, and took good care of our stuff. Thank you guys so much!

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Laureen cet
August 14, 2026

Jared, Khomer and Corbin did a great job today! They worked hard and were very friendly!

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Luisa Abellan-Pagnani
August 14, 2026

They were on time and efficient. Very polite and gentle with my things. They wrapped everything in cloth and plastic for protection. Giving this review the day after the move so I know nothing broke and everything is accounted for. Would definitely recommend this moving company.

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Benjamin Martin
August 13, 2026

Absolutely would recommend this moving company. Efficient, professional and knowledgeable.

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Stephanie Martin
August 13, 2026

Excellent Crew to help us move!

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Stephanie Martin
August 13, 2026

Great crew!!

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Susie Nicole
August 13, 2026

The Dennis Fred and Gavin did a wonderful job I would highly recommend this company

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Jerica Davis
August 13, 2026

Ethan Alex and Michael were incredible!!

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Jerica Davis
August 13, 2026

Ethan Alex and Michael were incredibleeee! They went above and beyond to help me. I’m so grateful.

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Jennifer Logbeck
August 13, 2026

Derrick and Arion were prompt, polite, and professional through the entire moving process. Every piece of furniture was padded and wrapped to prevent scratches and arrived in their designated places in perfect condition. Excellent job!!

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Harrison Reed
August 13, 2026

Ryan and his crew were Great arrived on time and finished moving in under two and half hours

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Natalie Dinh
August 13, 2026

Jessie and Jose were very helpful and efficient with my move. They were very experienced and moved quickly. We ran into some rain and heat, but they were very patient.

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Dominick m
August 12, 2026

Jared and Devyn’s crew was amazing and I appreciate everything they did. Highly recommend - best crew.

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Decayed Hero
August 12, 2026

Joey and Brandon did an amazing job and I highly recommend them 100% 10/10

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Faith Singh
August 12, 2026

Amazing service from sunrise moving and parking I can’t say enough things about this group of guys. Terrific !!!! 10/10

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Faith Singh
August 12, 2026

I had a great service with Roger and Josh . They went above and beyond with moving more from my third floor apartment to my new condo! Thank you sunrise moving

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Calvin Hyde
August 12, 2026

Jessie moved us from Belleville, Il to Mascoutah, Il.. Awe some work. They work safe, and efficient. Will use your company again!

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My experience with Roger and Josh was nothing but great for my friend . 10/10

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Sunrise moving and packing helped me friend to move yesterday and they did an amazing job not even one scratch and they were all friendly and fast!!! Thank you Josh and Roger

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Connie Hooper
August 11, 2026

Champ, James, Brandon did an amazing job. They wrapped everything with care. They were friendly and I had an over all very enjoyable experience.

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Connie Hooper
August 11, 2026

Ethan and Damon did an amazing job. I am very happy with this move.

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Cassidy Spreadbury
August 11, 2026

Sunrise Moving and Packing were incredibly efficient, fast, careful, and kind! Their skills art Tetris-ing in all our things were top tier, and I would 100% recommend them to anyone looking for a moving & or packing company!

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Michelle Trocosso
August 11, 2026

Luke, Arian, Brandon and Joey did great moving my family and I from KC to Stl!

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Donna Hurster
August 11, 2026

The team was friendly, courteous and efficient. We would happily use them again.

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Lois Vogel
August 10, 2026
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Lois Vogel
August 10, 2026
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Tom Lee
August 10, 2026

Great guys. No foul language and very hard workers

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Megan Schranck
August 10, 2026

Worst experience ever. They stole $200 cash from our shelf. Treadmill cord was sliced in half. They left food and drink trash all over our house. Stuff was put in all the wrong places (even though I color coded everything for them and verbally told them where it goes). So now I need to hire people to come move furniture around. Have never felt so violated. Cannot recommend this company.

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Scott Holeman
August 10, 2026

These guys were hired to pick up furniture I sold to their client. They were tidy and cautious. Great experience.

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John Witt
August 10, 2026

Dennis, Corvon,Fred did an amazing job on moving our possessions. They were very professional and handled our furniture with great care. We have used Sunshine before with success. A proven mover.

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Mark Gaertner
August 10, 2026

Brandon and Derrick were punctual, friendly and very respectful of our home and belongings. They explained everything before getting started and were both very efficient. All of our belongings were handled with care and transported to our new home without incident. I would highly recommend this team for your next move.

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Terry R
August 10, 2026

Jared and his crew were fantastic!

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Haley Crews
August 9, 2026

I had a great experience with the movers. They wrapped everything up nicely and moved everything very fast. Extremely pleasant to work with. Will definitely be recommending to anyone who ask about movers in Kansas City.

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Jeannie Marie
August 9, 2026

This was a fairly complicated move made smooth and efficient by Mike, Michael, and Vaughn! These men can move the world! Every item was carefully wrapped and unwrapped, furniture was placed exactly where we wanted it, and no request was inconvenient. I was a total pain with wanting things moved here and there, and they were so patient and kind! The move was made smooth and easy by these three professionals! Thank you!

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StJohn Westbrook
August 8, 2026

Devin Khomer and Junior completely took care of us on our move. Everything went great and they were super communicative and respectful

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They were awesome!! Great people

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Nick Spataro
August 8, 2026

Jared and Blake were great! Super professional and a great group to work with! Highly recommend them and Sunrise!

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Michael Le Bellot
August 8, 2026

They no longer work in Texas!

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Brad Bone
August 8, 2026

Absolutely phenomenal service. Efficient, polite & exactly what my family was looking for in a moving company! Highly recommend!

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Lewis Marty
August 8, 2026

AJ, Marcus & Roger were absolutely brilliant. Fast, careful, clean. 10/10, I don’t wanna move again but if I do, I’ll be calling Sunrise right away

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Laura Sorensen
August 7, 2026

Jessie and crew moved my mom from St Louis, MO to Chatham, IL and did a wonderful job! They were very friendly and hard working.

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Jen McCurdy
August 7, 2026

Mike and AJ’s crew were amazing! So friendly and kind, and worked so hard and fast!

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Beth Oller
August 7, 2026

They were absolutely AMAZING. Worked from 8:30 am to 4:30 pm and moved a big house full of the stuff of 5 kids and 2 adults into another big house--no complaints, so pleasant, polite and professional. We enjoyed working with them all day and felt entirely comfortable having them move all our things, they took great care to make sure things were done safely and correctly. They worked great as a team and we felt like they were on our team as well! We would recommend them without reservation, and use them again (though we DO NOT want to move again any time soon!!!). Having furniture taken apart and the reassembled was an incredible service.

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Julie Callahan
August 7, 2026

So polite.worked steadily and very careful with items. Price very reasonable. Will use again.

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Michael Canseco
August 7, 2026

Champ & Alex did a great job with helping my family and I move. I highly recommend them to anyone and everyone!

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Michael Canseco
August 7, 2026

Champ & Alex did a great job with helping my family and I move. I highly recommend them to anyone and everyone!

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logan m
August 7, 2026

Chance and Cam showed up on time and professional

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logan m
August 7, 2026

Chance and Cam was amazing, easy and efficient.